Unsatisfied Customers

I went out with different groups of friends this week and we all happened to have a taste of poor service.

My theater friends and I ate at BonChon. I happened to have almost the same order as my other friend except that she added rice and I added nothing. My order came first even though she ordered first. We let that pass but when this friend of mine saw her exact order landing on the table of not one but 2 or 3 other groups long minutes after I got mine, she started to call the attention of one of the employees. The management trainee came up to her. She told him the problem and after a few minutes her order was given to her. He also got her receipt but after asking for it again, she got it back. He originally took the receipt to check what went wrong. They use computers to punch in orders and they said that my friend's order was not successfully sent to the kitchen. In my friend's opinion, a lot of employees were roaming around the restaurant that time but no one asked her what more she needed even though her number was still on our table. Instead of she calling the employees' attention, she would have much rather wanted them to ask her. At first I thought she could have just let it go since it's just a small deal but after talking sense into me, I realized that complaining would make the restaurant better. They can improve for future customers.

The day after that, I went out with my high school friends and we ate at Chowking. I was okay with my order except for the minor concern that my iced tea tasted a bit like tea tree. My other friend' congee was dry. It looked like gawgaw. All their plates were oily! Even the bottom part. Their utensils were oily as well. I am guessing that whoever is in charge with handling the plates and utensils after cleaning them have hands with oil. One server, whose name I did not get, also had bad aim. My face was almost hit by the plate that he was serving to my other friend. He also missed on getting some plates and tissues from the table. We left them a short message for, hopefully, improvement. It's a fast food restaurant with affordable food so I am not sure what will happen. Is asking for good service too much?

Because of these incidents, I am now very particular with service and I give more importance to receipts as well. I really hope that all the restaurants will give out good service. Your food might be delicious but if your service fails, you will not deliver. If you also happen to experience bad service, go tell the restaurant! It will be for their improvement. Just don't project a really bad attitude while complaining, please!